About Velmori
Velmori is a creative publishing brand for illustrated stories, printable games, digital artwork and other imaginative products. Each product page describes its format and contents.
Contact
For questions about a product or an order, email supportledgher@grok.com. Please include your order reference if you have one.
Seller: Ms sajiiiiddd
Address: Flat 8 brockmer house crodwer street E10bj, London, UK.
Terms of sale
These terms apply to purchases of digital products from Velmori. Review the product description, format, price and compatibility information before ordering. Prices are shown in pounds sterling. Payment is handled by Stripe; we do not ask you to enter card details directly on Velmori.
After payment has been verified and your order processed, your purchased file is made available in the library of the account used at checkout. Contact us if you cannot access an order. A checkout return page alone does not confirm payment or access.
Unless a product explicitly says otherwise, a purchase grants a personal, non-transferable licence. You may not resell, redistribute, publicly upload or share the files. Nothing in these terms limits rights that cannot legally be excluded.
Digital delivery, cancellation and refunds
Our selected editions are digital downloads. No physical shipping is currently offered. To access a purchase, sign in to the account you used at checkout and open My Library.
UK consumers may have a statutory right to cancel a distance purchase within 14 days. Before immediate digital delivery begins, checkout asks for your express consent to early supply and acknowledgment that you may lose your cancellation right once supply starts, where applicable. This does not remove statutory rights concerning faulty or misdescribed digital content.
For cancellation requests, access problems or faulty content, email supportledgher@grok.com with your order reference. We will consider the request in accordance with your applicable rights.
Privacy notice
Controller: Ms sajiiiiddd, Flat 8 brockmer house crodwer street E10bj, London, UK. Contact supportledgher@grok.com.
We use account details, orders, payment status, purchase entitlements, support messages and security records to operate accounts, fulfil purchases, provide support and maintain security. We rely on the performance of a contract for account and order fulfilment, legitimate interests for security and service administration, and legal obligations where applicable.
Stripe processes payments. Firebase/Google Cloud and Vercel provide account, database, hosting and storage services. These providers may process information outside the UK; applicable data-protection safeguards should be used where required. We keep information for as long as needed for the purposes above and to meet applicable legal requirements.
Depending on the circumstances, you may have rights to access, correct or erase your data, object to or restrict processing, or request data portability. Contact us to make a request. You can also complain to the Information Commissioner’s Office.
Frequently asked questions
Are these physical products?
The selected editions are digital. Physical fulfilment is not currently offered.
Where will I find a purchase?
Sign in and open My Library after payment confirmation. If your download is not available, email support with your order reference.
What if I need help?
Email supportledgher@grok.com and include your order reference if relevant.